Tuesday, February 28, 2012

New Product - Remote HomeTown Programming

By Jonathan Higgins

New Product/Service:
Remote HomeTown Programming

Cost:
$60.00 for the first 1/2 hour
(then $35 for each
additional 1/2 Hour)


In an effort to better serve our customers, Scanner Master is now providing a remote programming service to solve your scanner programming and operational issues. This service allows you to have your scanner problems solved quickly and without having to send the scanner to Scanner Master.

How remote programming works:

Step 1
Getting your computer ready for remote programming:
  • You need the proper BuTel ARC Software installed on your computer
  • You need to have communication set up between your PC & scanner via USB or serial cable.
  • You must have a Radio Reference Paid Subscription

    Step 2
    Making Appointment:
  • To schedule appointment for remote programming call 1-800-SCANNER and speak to a programming representative.

    Step 3
    During your session:
  • Please shut down all programs and have a "clean desktop"
  • Using Internet Explore Log on to join.me (or just click the link)
  • Once logged on click the share button and await further instructions.

    Cost of the service
    The charge for this service will be $60 for the first 1/2 hour and $35 for each additional 1/2 hour spent with the customer.

    We recommend...
    The service will be provided for initial programming of scanners and for troubleshooting of scanner problems. This service is geared toward users that are intermediate to expert PC users. If you are a beginner PC user mailing the scanner in is preferred.

    Do you have the right scanner for your area???
    If you have a new scanner or if your local public safety agencies have switched their radio systems to a trunking or digital type, or they have "rebanded", please check policescanners.net first or call us 1-800-SCANNER or e-mail us at and let us know the exact model scanner that you have along with your city, county and state. It's important that you have confirmed that we can update and program your scanner for the police and fire radio systems in your area.